Expert Client Experience Services
At VeriScale, we know firsthand how superior CX can be a cornerstone of any successful business. That’s why we offer customer experience consulting services that are personal, powerful, and persuasive.
Comprehensive Client Experience Management Services
At VeriScale, we deliver the expertise typically reserved for larger enterprises that can afford a qualified in-house team. Our customer experience consulting services empower visionaries to focus on growth while we handle the strategic and operational aspects of CX management.
Strategic CX Consulting
Customer journey optimization and mapping
CX strategy development and execution
Service design and implementation
Customer advocacy program planning & development
Service delivery optimization
Client Success Management
Comprehensive onboarding strategy
Success metrics definition and tracking
Proactive engagement planning
Client health monitoring and scoring
Retention strategy development
Account expansion planning
Experience Analytics & Insights
Customer satisfaction measurement
NPS and feedback analysis
Journey analytics implementation
ROI tracking and reporting
Competitive analysis
Trend identification and forecasting
Risk Management & Mitigation
Churn risk analysis
Relationship health monitoring
Mitigation strategy development
Crisis management planning
Stakeholder communication planning
Service Levels
VeriScale offers three full-scale partnership tiers of service and pricing for our client experience solutions:
CXO Tier 1:
Silver
4-6 week discovery & onboarding (CX framework)
1x monthly meeting cadence with leader and/or team
Focus is primarily on the first 5 elements of the CX framework and ensuring the service culture matches the intention
2-3 prioritized KPIs within one year — deliverable is full highlight + plan
Directly reports to CEO, CMO, or founder
CXO Tier 2:
Gold
6-8 week discovery & onboarding (CX framework)
2x monthly meeting cadence with leader and/or team
Focus is primarily on the first 5 elements of the CX framework, culture creation, and metrics
3-5 prioritized KPIs within one year — deliverable is full highlight + plan
Directly reports to CEO, CMO, or founder
CXO Tier 3:
Platinum
8-12 week discovery & onboarding (greater emphasis and time spent on measurable KPIs, metrics, risk analysis, and playbook creation)
4x monthly meeting cadence with leader and/or team
Can use meetings for team training as needed
TBD prioritized KPIs within one year — deliverable is full highlight + plan
Directly reports to the founder or CEO
Up to 1x quarterly with the board, other founders, partners, etc.
Individual Courses
Intro to CX (5-Week Course)
Client Journey Mapping (3-Week Course)
Client Success Plan (4-Week Course)
Crafting Your CX Mission Statement (3-Week Course)
Short-Term Engagement
CX Framework Design (6-Week Engagement)
Client Journey Map Development (3-Week Engagement)
Client Success Plan Design and Implementation (4-Week Engagement)
Specialized CX Solutions for Service-Based Businesses
At VeriScale, we focus primarily on service-based businesses that are consultative and operational in nature and where customer experience is a critical differentiator. Our expertise is particularly valuable for companies where ongoing client relationships and service quality directly impact business success.
Core Industries We Serve
The service-based businesses we support include:
Business consulting firms
Marketing & advertising agencies
Financial advisory services
Legal services
Accounting & tax services
IT consulting services
Training & education providers
Make CX Your X-Factor
Did you know you can increase your customer lifetime value with the right CX strategy? If you operate a service-based enterprise, our team of client experience experts can help you:
Boost Your Brand Reputation
A positive customer journey can significantly enhance your company’s reputation and align your clients with your values — leading directly to increased loyalty and advocacy.
Drive Revenue Growth
When you deliver an experience that exceeds your customers’ expectations, you will increase their satisfaction, retention, and lifetime value — all of which drive revenue growth.
Gain a Competitive Edge
When the brands we love love us back, they stand head and shoulders above the crowd. Differentiate your business from your competitors by creating more effective customer service and support.
Boost Your Brand Reputation
A positive customer journey can significantly enhance your company’s reputation and align your clients with your values — leading directly to increased loyalty and advocacy.
Drive Revenue Growth
When you deliver an experience that exceeds your customers’ expectations, you will increase their satisfaction, retention, and lifetime value — all of which drive revenue growth.
Gain a Competitive Edge
When the brands we love love us back, they stand head and shoulders above the crowd. Differentiate your business from your competitors by creating more effective customer service and support.
Optimize Operational Efficiency
You leave nothing to chance when you streamline your customer journey from end to end. By improving your internal processes through VeriScale’s customer service consultation, you’ll reduce costs while increasing productivity.
Make Data-Driven Decisions
Intelligent is as intelligent does. VeriScale will help you make the most of your data to analyze and identify customer trends, measure performance, and optimize a smarter CX strategy.
Make Data-Driven Decisions
Optimize Operational Efficiency
You leave nothing to chance when you streamline your customer journey from end to end. By improving your internal processes through VeriScale’s customer service consultation, you’ll reduce costs while increasing productivity.
Make Data-Driven Decisions
Intelligent is as intelligent does. VeriScale will help you make the most of your data to analyze and identify customer trends, measure performance, and optimize a smarter CX strategy.
Why Do Service-Based Businesses Work With VeriScale?
When it comes to taking your business to the next level through customer experience strategies, we see four key opportunities for full CX transformation:
The Relationship Challenge
“How do we maintain deep client relationships while scaling our business?”
This is where our proven CX frameworks shine. We help you:
Transform casual clients into long-term advocates
Create systematic yet personal client communication strategies
Build scalable processes that strengthen, not weaken, client relationships
Implement proactive engagement systems that anticipate client needs
Develop feedback loops that continuously improve your service delivery
The Consistency Challenge
“How do we ensure consistent quality across all client touchpoints?”
Our experience has taught us that excellence lies in the details. We help you:
Map and optimize every step of your client journey
Create repeatable processes that maintain service quality
Develop standard operating procedures that your team will actually follow
Implement quality control measures
Build training systems that preserve your unique service approach
The Growth Challenge
“How do we scale our business without losing what makes us special?”
This is where our strategic approach makes the biggest impact. We help you:
Scale your service delivery without sacrificing quality
Maintain personalization while growing your client base
Build systems that empower your team to deliver exceptional service
Create processes that grow with your business
Implement technology solutions that enhance, not replace, human connections
The Revenue Challenge
“How do we increase revenue while maintaining service levels?”
Our data-driven approach helps you:
Identify and capitalize on expansion opportunities with existing clients
Create systematic approaches to generating referrals
Develop premium service tiers that clients actually want
Build pricing strategies that reflect your true value
Implement upsell processes that feel natural and valuable
Why Our Approach Works for Service Businesses
Unlike traditional CX consulting firms, VeriScale:
Frequently Asked Questions
How do you handle sensitive company information?
As a customer service consulting firm that works with a variety of clients, VeriScale prioritizes the security and confidentiality of every company’s sensitive information. We employ industry-standard security measures, including data encryption, access controls, and regular security audits. We also adhere to strict confidentiality agreements to ensure the privacy of your proprietary information.
Can we start with a smaller engagement and scale up?
Absolutely. We understand that every business has different goals and needs, so we can work with individual clients to determine the most effective course of action. With our tiered services and pricing structure, we can get your team started at whichever level you’re ready to tackle. We also offer 3- to 6-week training courses for your team, including customer journey mapping and CX framework development.
What do you need from us to get started?
We begin by meeting with you to understand your business, including your industry, target market, and current customer experience initiatives. We may ask you to share certain client satisfaction metrics, such as surveys, reviews, or analytics, which can provide valuable insights. We’ll also need to discuss your business goals and what you hope to achieve through a stronger customer experience.
How do you ensure our unique company culture isn’t lost in the process?
Unlike some other customer service consulting companies, VeriScale serves as your firm’s fractional CXO, giving us a front-row seat to your operations. We believe a strong corporate culture is central to delivering exceptional customer experiences. Our CX strategist will work closely with your team to understand your values, mission, and vision. We’ll then incorporate these elements into our CX strategy to make sure your brand personality shines through in every customer interaction.
How do you handle different types of clients?
Each client is unique, so we begin with a thorough discovery and onboarding process. This allows us to understand you, your business, and your goals. We analyze your industry, benchmark against best practices, and highlight the distinct value your company brings to the table. This tailored approach ensures our strategies align with your specific needs and opportunities.
Our founders/senior team are still handling key client relationships. How do we transition without losing clients?
Successfully transitioning key client relationships starts with clearly defining the client experience you want to deliver. Build an intentional culture, establish best practices, and create channels for consistent, open client feedback. By involving your team in the process and gradually transitioning leadership roles, even with key clients, you can build trust in your team. This not only strengthens your company culture but also supports your team’s growth and ensures a seamless client experience.
Transform Your Customer Experience … and Your Brand
By investing in a robust customer experience strategy, you’ll unlock valuable business benefits that help your business grow and scale for the future. If you want increased customer loyalty, higher revenue, and a stronger brand reputation, then it’s time to tap into VeriScale’s client experience solutions.
Our client experience consulting services can help you meet and exceed your business goals. Contact VeriScale today to learn how.