by christy@veriscalesolutions.com | Apr 26, 2025 | Client Experience, Freedom Framework
How will you do things differently—such that you stand out in a crowded market?For service-based businesses, this often lives inside your client experience. Without a clear innovation or product edge, it can be hard to articulate what truly sets your company apart....
by christy@veriscalesolutions.com | Jan 24, 2025 | Client Experience
Why Should You Measure Your Outcomes for Success? You can’t achieve your goals without defining them. Measuring outcomes allows you to set clear, measurable targets for success and provides a framework for tracking your progress. It fosters alignment within your team,...
by christy@veriscalesolutions.com | Jan 22, 2025 | Client Experience
What is a CX Risk Framework? Every small business encounters risks, particularly in managing client relationships. Throughout a client’s lifecycle, there’s a risk of losing them as a partner and revenue source. Understanding these risks—what they are, when...
by christy@veriscalesolutions.com | Jan 20, 2025 | Client Experience
What are Periodic Reviews? Periodic reviews are structured meetings with your client, set at a regular cadence, to assess the client success plan, establish KPIs, and gather performance feedback. This forum is designed for open, collaborative conversations,...
by christy@veriscalesolutions.com | Jan 17, 2025 | Client Experience
What is Client Health? Client health involves using data and feedback to better understand how your clients experience your services, so that you can ensure you and the team are fulfilling upon your clients’ needs and the experience you are wanting to create for them....
by christy@veriscalesolutions.com | Jan 15, 2025 | Client Experience
What is Client Delight? Client delight goes beyond providing services—it’s about showing clients you genuinely care about them and their business. Many think “wow’ing” a client means constantly exceeding the scope of your services, but it’s really...
