by Tiffany Etterling | Dec 12, 2024 | Client Experience
The First Step to Creating an Intentional Client Experience Why Should You Map the Client Journey? To be truly customer-centric, you need more than just a focus on customer service or experience—you must clearly define, measure, and actively focus on client success....
by Tiffany Etterling | Nov 27, 2024 | Client Leadership
Client leadership is about being proactive and guiding the client through their experience with you. It’s not just about meeting expectations, but also anticipating challenges and providing solutions before issues arise. Starting with the development of internal...
by Tiffany Etterling | Nov 27, 2024 | Client Experience
The pandemic in 2020 sparked a significant rise in freelancing and entrepreneurial ventures centered around professional services, as many individuals pivoted from traditional employment to offering services they had previously performed for their employers. Since...
