Strategic Partner for
Visionary Founders
sustAt VeriScale,
At VeriScale, we go far beyond client service and operational consulting. We’re your strategic thought partner — building the structure behind the vision. Led by Christy Cox, a 4x entrepreneur and client journey strategist, we help growing businesses move from reactive to intentional, from overwhelmed to organized.
You’ve built something valuable — but now you need systems, team alignment, and a client experience that doesn’t depend on you showing up every day. That’s where we come in.
Our approach blends strategic operations, client journey mapping, and practical execution to help you differentiate through a clearly defined client journey, streamline systems to scale sustainability, and step out of the weeds and into your role as leader.
Our Story
After years of building and scaling multi-million dollar businesses across industries such as eCommerce, service delivery, and SaaS, Christy Cox saw the same issue time and time again:
Visionary founders were buried in the day-to-day. Operations were messy. The client experience? Inconsistent at best.
And most small businesses couldn’t afford an in-house COO — let alone a team to design and manage a scalable delivery system. That gap sparked the creation of VeriScale.
Christy built the proprietary framework that blends operational strategy with client journey design — helping businesses to start scaling with greater purpose. Today, VeriScale helps service-based teams turn delivery chaos into structured systems, so they can lead confidently, serve better, and grow sustainably.
Why VeriScale?
Real-World Experience
Unlike traditional consultants, we bring battle-tested experience from the trenches of business ownership. We’ve built multi-million dollar businesses from the ground up, faced the same challenges you’re facing, and developed client satisfaction solutions that work in the real world.
Strategic Framework
Strategic Framework — brings clarity to your vision and priorities
Client Experience Framework — creates an intentional CX strategy that can be used as a competitive advantage
Radical Candor Approach
Focus on Proactive Client Leadership
Our Mission
We empower service-based businesses earning $150K to $5M in annual revenue with the strategic structure and support they need to scale — without sacrificing quality, client trust, or their own sanity.
At VeriScale, we believe small businesses deserve access to the kind of operational strategy and client experience support typically reserved for larger enterprises. Our mission is to help founders and emerging leaders move from chaos to clarity — building scalable systems, seamless delivery, and strong client relationships that fuel long-term growth.
Because success isn’t just about doing more — it’s about doing the right things, in the right order, with the right support.
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Our Core Values
Commitment
Curiosity
Accountability
Commitment
Curiosity
Accountability
Leadership
Co-Creation
Intention
Leadership
Co-Creation
Intention
Our Approach
Our client experience and operations experts serve as your outsourced COO — or fractional CXO — providing both strategic guidance and hands-on implementation to align your business with scalable, client-centered delivery.
Our client journey strategy and growth-focused engagement model include:
Strategy Development
We create a clear, actionable roadmap for success.
Systematic Implementation
We help you execute the plan with proven frameworks and CX methodology.
Ongoing Partnership
We provide continuous support and optimization.
Discovery & Vision Alignment
We start by deeply understanding your vision and goals.
Engagement Options
We offer a range of customized solutions to help service-based businesses and solopreneurs design and implement a client-centric approach that drives success.
1x Comprehensive CX Framework Development
Tailored Engagements
Limited 6- to 12-Week Engagements. For businesses seeking hands-on support in defining their CX strategy, operationalizing workflows, or training teams to align with a client-first approach.
Fully Outsourced Support. Choose from three tiers of services that include strategy development, implementation, and ongoing management of your client experience operations on an ongoing basis.
DIY Resources and Training (Coming Soon)
Online Portal. A self-paced learning platform offering courses and templates for businesses that prefer a DIY approach.
CX Strategy Book. A comprehensive guide to building and scaling service-based businesses with client experience at the forefront.
Meet Our Team
Christy Cox
Founder & Chief Experience Officer
Christy is a seasoned entrepreneur and CX strategist with a proven track record of building and scaling successful businesses. As a client experience consultant and client retention specialist, her hands-on experience and innovative approaches to CX have helped numerous companies achieve sustainable growth and true client experience transformation.
The VeriScale Difference
What sets our fractional COO and consulting firm apart is our unique combination of:
Core Capabilities
When you work with VeriScale, you’re getting more than an integrator or consultant — you’re getting a partner who:
Has built and scaled successful businesses
Let’s Optimize Your Client Journey and Operational Strategy
Ready to build a business that delivers seamlessly — without you in the weeds? In this free strategy session, we’ll identify operational gaps, client experience breakdowns, and growth opportunities across your delivery model.
Here’s what we’ll work through together:
Clarify your vision for scalable, client-centered operations
Identify quick wins and long-term opportunities
Calculate the hidden cost of your current model — and the ROI of optimizing it